{"repo":"ninihen1/copilot-studio-itsm-agent","free":true,"listed":false,"github":"https://github.com/ninihen1/copilot-studio-itsm-agent","clone":"git clone https://github.com/ninihen1/copilot-studio-itsm-agent.git","description":"Autonomous IT service desk built entirely on Microsoft 365 — Copilot Studio, Power Automate, and SharePoint. Ticket → triage → approve → execute, no per-seat SaaS fees. Microsoft Agent Academy Hackathon winner.","language":"PowerShell","stars":21,"topics":["ai-agents","copilot-studio","itsm","low-code","mcp","microsoft-365","power-automate","power-platform","service-desk","sharepoint"],"license":"MIT","category":"ai-agents","readme_excerpt":"Autonomous IT Service Desk for Small & Medium Business A ServiceNow-style IT help desk that runs entirely on the Microsoft 365 you already pay for — no separate ticketing subscription, no per-agent SaaS fees. 🏆 Winner — Microsoft Agent Academy Hackathon. Read the announcement 🎥 See it in action: Watch the demo ⚠️ Project status — working proof of concept. Built in a tight timebox to prove the architecture end to end — and it does: the core ticket → triage → approve → execute pipeline runs on a live Microsoft 365 tenant. It is not production-hardened . Expect rough edges off the happy path, and some paths are designed and specced rather than fully tested — the repo is explicit about which (see the \"Designed and specced, but not yet wired\" section and the per-flow \"Pilot deviations\" tables). Treat it as a reference build to learn from and adapt, not a turnkey product. Recent improvements - When a request is missing detail, the agent asks for it with an approval card instead of dead-ending. You answer in the box and it re-checks automatically — or cancel, and it closes cleanly. Works for catalog requests and form tickets. - Outcome messages read in plain English (\"your request is done\" / \"couldn't be completed\"), with a service-desk note, the ticket and request numbers, and a link. - Every page shows a ticket number you can quote when you follow up; the detail view shows the ticket and request numbers together. - A request the automation can't fulfil goes to an IT Service Desk","default_branch":null,"files":null,"tree":[],"storefront":"/r/ninihen1","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/ninihen1/copilot-studio-itsm-agent/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}