{"repo":"mdasharaf07/agentic-helpdesk","free":true,"listed":false,"github":"https://github.com/mdasharaf07/agentic-helpdesk","clone":"git clone https://github.com/mdasharaf07/agentic-helpdesk.git","description":"Build a full‑stack helpdesk system with autonomous multi‑agent AI for ticket resolution and escalation.","language":"Python","stars":10,"topics":["agentic-ai","dockerized-services","fastapi","full-stack","nextjs","nodejs","postgresql","react","typescript","vector-database"],"license":null,"category":"databases-storage","readme_excerpt":"Agentic AI Helpdesk Platform Autonomous Ticket Resolution with Multi-Agent Decision Making Overview This project is an agentic AI-powered helpdesk platform designed to autonomously resolve customer support tickets using a structured multi-agent architecture. Unlike traditional rule-based systems or single-LLM chatbots, this platform decomposes the support workflow into specialized agents that classify, plan, resolve, verify, and escalate tickets. Each agent operates with a clearly defined role and decision boundary, enabling reliable automation, transparency, and measurable performance. The system prioritizes correctness, cost efficiency, and controlled escalation over generic AI responses. --- Core Features - Multi-agent orchestration with explicit roles - Autonomous ticket classification and prioritization - Decision-driven resolution or escalation - Tool-augmented problem solving (KB, APIs, scripts) - Solution verification before ticket closure - Learning from past failures and escalations - End-to-end observability with metrics and logs --- High-Level Architecture --- Agent Responsibilities Classifier Agent - Identifies issue domain and category - Estimates urgency and complexity - Provides structured input to the Planner Agent Planner Agent - Determines the next action for a ticket: - Resolve automatically - Request additional information - Escalate to a human agent - Acts as the central decision-making component Resolution Agent - Executes the selected resolution strate","default_branch":null,"files":null,"tree":[],"storefront":"/r/mdasharaf07","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/mdasharaf07/agentic-helpdesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}