{"repo":"liamseys/eagle","free":true,"listed":false,"github":"https://github.com/liamseys/eagle","clone":"git clone https://github.com/liamseys/eagle.git","description":"A self-hosted support ticket management system built with Laravel","language":"PHP","stars":63,"topics":[],"license":null,"category":"self-hosted-apps","readme_excerpt":"Eagle 🦅 A self-hosted support ticket management system built with Laravel. Features - Clients : Manage client profiles and view their ticket history in one place. - Tickets : Create, track, and manage support tickets efficiently. - Email to Ticket : Automatically convert incoming emails into support tickets. - Escalations : Require approval before processing certain tickets. - Help Center : Write articles, organize them into categories, and allow users to submit forms which create tickets. - Workflows : Define and manage Service Level Agreement (SLA) policies for each ticket priority. - Groups : Create groups for various teams and departments to streamline ticket assignment and forwarding. - Users : Manage permissions for secure access control. Installation 1. Clone the repository: 2. Install dependencies: 3. Set up your environment: 4. Configure your database in .env and run migrations: 5. Build the assets: 6. Set up a cron job to run the scheduler every minute: 7. Start the queue worker: Laravel Reverb Eagle uses Laravel Reverb for real-time chatbot message streaming. Start the Reverb server alongside your application: Make sure to configure your Reverb credentials in .env : AI Chatbot Widget Eagle includes an embeddable AI-powered chatbot widget that can be added to any website. It uses your Help Center articles to answer questions and can create support tickets when it can't resolve an issue. Add the following snippet before the closing tag: To pre-fill the user's name a","default_branch":null,"files":null,"tree":[],"storefront":"/r/liamseys","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/liamseys/eagle/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}