{"repo":"kineloop-open-source/helpnest","free":true,"listed":false,"github":"https://github.com/kineloop-open-source/helpnest","clone":"git clone https://github.com/kineloop-open-source/helpnest.git","description":"The open-source customer help center. Self-host on your infra.","language":"TypeScript","stars":11,"topics":[],"license":"MIT","category":"self-hosted-apps","readme_excerpt":"🪺 HelpNest The open-source AI-first customer support platform. AI answers instantly. Your team handles what matters most. HelpNest is an open-source, AI-first customer support platform. It combines a knowledge base with a conversational AI agent that automatically answers customer questions — and brings in your team for the cases that need a human touch. Not a traditional helpdesk. HelpNest is built for teams that want AI to handle routine questions at scale, so your support team can focus their time on complex, high-value conversations. If you need a developer docs site, look at Mintlify or Docusaurus. --- How it works --- Features AI Agent - Conversational AI — multi-turn chat powered by your knowledge base - Bring your own model — Anthropic (Claude), OpenAI (GPT), Google (Gemini), Mistral — configure from the dashboard with your own API keys - Confidence scoring — AI knows when it doesn't know; auto-escalates below your threshold - Tool-use — agent searches articles, asks clarifying questions, and escalates autonomously - Source attribution — every AI answer cites the KB articles it used Knowledge Base - Rich text editor — Tiptap WYSIWYG with tables, code blocks, task lists, images, version history - Collections — organize articles into nested categories - Full-text search — Postgres-powered with ranked results and snippets - Vector search — OpenAI embeddings + Qdrant for semantic search - 8 built-in themes — via @helpnest/themes - Custom branding — logo, colors, fonts, c","default_branch":null,"files":null,"tree":[],"storefront":"/r/kineloop-open-source","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/kineloop-open-source/helpnest/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}