{"repo":"jawwad-ali/ai-customer-support-agent","free":true,"listed":false,"github":"https://github.com/jawwad-ali/ai-customer-support-agent","clone":"git clone https://github.com/jawwad-ali/ai-customer-support-agent.git","description":"AI customer support agent with semantic search — handles Gmail, WhatsApp & web via OpenAI Agents SDK + FastAPI","language":"Python","stars":10,"topics":["fastapi","multi-channel","nextjs","openai","pgvector","redis","automation","chatbot","crm","customer-service"],"license":"MIT","category":"ai-agents","readme_excerpt":"AI Customer Support Agent — Multi-Channel Helpdesk with Semantic Search An open-source AI customer support agent that answers customer questions automatically across Web , Gmail , and WhatsApp . It understands a question, searches a company knowledge base by meaning (not just keywords), writes a helpful reply in the right tone for each channel, and hands the conversation to a human when it should. Built with the OpenAI Agents SDK , FastAPI , PostgreSQL + pgvector , Redis , and Next.js . This README is also an interview guide. It is written in plain English so you can read it once and confidently explain the whole project — what it does, why it was built this way, how each part works, the trade-offs, the hard problems that came up, and what would come next. Jump to the Interview Walkthrough and Likely Interview Questions sections when you're preparing. If this project is useful, please consider giving it a star — it helps others discover it. 📖 Full case study: alijawwad.com/projects/ai-support → --- 30-Second Pitch \"It's a 24/7 AI support agent that replaces the repetitive work of a first-line support rep. A customer writes in from the website, email, or WhatsApp. The AI figures out who the customer is, opens a support ticket, searches the company's help articles by meaning, and writes a reply using only the facts from those articles — so it doesn't make things up. If it can't help, or the customer is angry, or the question is about refunds or legal matters, it escalates to a","default_branch":null,"files":null,"tree":[],"storefront":"/r/jawwad-ali","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/jawwad-ali/ai-customer-support-agent/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}