{"repo":"huabeitech/agent-desk","free":true,"listed":false,"github":"https://github.com/huabeitech/agent-desk","clone":"git clone https://github.com/huabeitech/agent-desk.git","description":"Open-source AI customer support system. AI-first support, human-ready operations.","language":"Go","stars":198,"topics":["ai-agent","chatbot","customer-support","customer-support-ai","golang","helpdesk","knowledge-base","live-chat","rag","customer-service"],"license":"Apache-2.0","category":"ai-agents","readme_excerpt":"AgentDesk English 简体中文 An open-source AI Agent customer support system with knowledge-based answers, human handoff, ticket workflows, and self-hosted deployment. Built for teams that need online support, knowledge-base Q&A, human collaboration, and service tracking in one system. It is not just an LLM inside a chat box; it is an AI Helpdesk foundation designed around real support operations. Product Preview Customer chat, agent workspace, knowledge base, model configuration, and AI Agent orchestration are managed in one system. Customer Chat Customers can start a conversation from the web chat page. The AI Agent responds first with knowledge-grounded answers. When the user explicitly asks for a human, the system can start a handoff confirmation flow. Agent Workspace The support workspace includes conversation lists, message handling, AI-to-human handoff, agent replies, conversation tags, linked customers, and ticket context for daily support work. Knowledge Base and AI Agent Configuration Knowledge Base FAQ AI Agent Configuration --- --- The knowledge base stores FAQs, documents, and retrievable content. AI Agents can be bound to model configurations, knowledge bases, Skills, and tools to create support agents for specific scenarios. Model Configuration Model configuration supports OpenAI-compatible providers. You can configure LLMs, embedding models, rerank models, context limits, output settings, timeout, retry behavior, and enablement state. Why Use It - AI-first support :","default_branch":null,"files":null,"tree":[],"storefront":"/r/huabeitech","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/huabeitech/agent-desk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}