{"repo":"helmdesk-ai/helmdesk","free":true,"listed":false,"github":"https://github.com/helmdesk-ai/helmdesk","clone":"git clone https://github.com/helmdesk-ai/helmdesk.git","description":"AI-native, self-hosted customer support for small and medium-sized teams. 面向中小团队的 AI 原生自托管客服系统。","language":"PHP","stars":17,"topics":[],"license":"MIT","category":"self-hosted-apps","readme_excerpt":"HelmDesk English 简体中文 HelmDesk is an open-source, self-hosted, AI-native customer support system for small and medium-sized teams. It brings omnichannel customer conversations into one workspace for AI-powered support and team collaboration. Screenshot Preview Unified Inbox Dashboard Contact Management Knowledge Bases Automatic Message Translation With a translation provider configured, HelmDesk can translate incoming and outgoing messages into each teammate's preferred language. The inbox keeps the original text and translation together, preserving the conversation context when agents hide or refresh a translation. Translate Before Sending Agents can write a reply in the language they know best, preview the translation the visitor will receive, and confirm it before sending. Key Features - Omnichannel conversation intake and a unified inbox - AI-powered automated support, reply assistance, and conversation summaries - Automatic inbox translation and visitor-facing reply previews - Knowledge base management and retrieval testing - Contacts, tags, custom attributes, and quick replies - Team members, roles, and permission management - AI providers, models, object storage, and integration settings Conversation Lifecycle The diagram below shows initial routing, AI and human handoffs, timeout-driven transitions, closing, and reopening. Technology Stack - PHP, Laravel 13, Laravel Actions, Laravel Data - Vue 3, Inertia.js 3, TypeScript, Tailwind CSS 4 - Go, FrankenPHP, Mercure - SQL","default_branch":null,"files":null,"tree":[],"storefront":"/r/helmdesk-ai","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/helmdesk-ai/helmdesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}