{"repo":"frappe/helpdesk","free":true,"listed":false,"github":"https://github.com/frappe/helpdesk","clone":"git clone https://github.com/frappe/helpdesk.git","description":"Modern, Streamlined, Free and Open Source Customer Service Software","language":"Vue","stars":3320,"topics":["frappe","helpdesk","ticketing","python","javascript","typescript","vue3","foss","issue-tracker","customer-support"],"license":"AGPL-3.0","category":"workflow-automation","readme_excerpt":"Frappe Helpdesk Customer Service, Made Simple and Effective Website - Documentation Frappe Helpdesk Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we decided to build Frappe Helpdesk. Key Features - Agent and Customer Portal Views : Dual portals for agents and customers to simplify issue submission and management. - Customizable SLAs : Discover how you can set and track SLAs for better response times. - Assignment Rules : Custom auto-assignment of tickets based on priority, issue type, or workload. - Knowledge Base : Learn how to create and manage help articles to empower users and reduce tickets. - Saved Replies : Pre-written replies for common queries to ensure quick and consistent communication. View Screenshots Agent List View Upload articles and let your customer solve their queries through the Knowledge Base. With advanced search, your customers will be recommended relevant articles regarding their issue. Under the Hood - Frappe Framework : A full-stack web application framework written in Python and Javascri","default_branch":null,"files":null,"tree":[],"storefront":"/r/frappe","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/frappe/helpdesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}