{"repo":"fivetran/dbt_zendesk","free":true,"listed":false,"github":"https://github.com/fivetran/dbt_zendesk","clone":"git clone https://github.com/fivetran/dbt_zendesk.git","description":"Fivetran's Zendesk Support dbt package","language":null,"stars":31,"topics":["dbt","dbt-packages","fivetran","zendesk"],"license":"Apache-2.0","category":"data-pipelines","readme_excerpt":"Zendesk dbt Package This dbt package transforms data from Fivetran's Zendesk connector into analytics-ready tables. Resources - Number of materialized models¹: 82 - Connector documentation - Zendesk connector documentation - Zendesk ERD - dbt package documentation - GitHub repository - dbt Docs - DAG - Changelog - dbt Core™ supported versions - =1.3.0, Example Analytics Questions: What is the average first reply time for tickets by priority level or support team? How do resolution times compare across different ticket channels or customer segments? Which agents or groups have the longest work times relative to their ticket volume? zendesk ticket enriched Provides complete context for every ticket including assignees, requesters, organizations, groups, and tags to understand relationships and patterns across the support operation. Example Analytics Questions: Which tags or ticket categories generate the most support volume? How are tickets distributed across assignees, groups, and organizations? What types of requesters or organizations submit the highest-priority tickets? zendesk ticket summary A high-level overview providing aggregate statistics about the entire support operation, including total tickets, active users, and key volume metrics. Example Analytics Questions: What is the total volume of tickets and active users across the support system? How many tickets are currently open versus resolved? What percentage of tickets are being handled by active agents? zendesk tic","default_branch":null,"files":null,"tree":[],"storefront":"/r/fivetran","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/fivetran/dbt_zendesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}