{"repo":"douban/helpdesk","free":true,"listed":false,"github":"https://github.com/douban/helpdesk","clone":"git clone https://github.com/douban/helpdesk.git","description":"Yet another helpdesk based on multiple providers","language":"Python","stars":22,"topics":["helpdesk","selfservice","airflow"],"license":"BSD-3-Clause","category":"data-pipelines","readme_excerpt":"Helpdesk Helpdesk is an open-source ticketing system designed to streamline the management of work orders (tickets) with a focus on efficient approval, execution, status checks, auditing, and re-execution of tasks. Key Features: 1. Integration with Other Projects : Helpdesk seamlessly delegates task execution and extensions to other projects, such as Airflow. By leveraging a project-defined schema to write Directed Acyclic Graphs (DAGs), Helpdesk automatically discovers integrated work orders, harnessing Airflow's powerful workflow capabilities without the need to reinvent the wheel. 2. Extensible Provider System : Helpdesk offers a flexible and easily extensible provider system. To integrate new functionalities, developers only need to implement specified interfaces defined by Pydantic, making it straightforward to create new providers. 3. Dynamic Approval Workflows : The system supports binding approval workflows to tickets, allowing for the dynamic customization of approval processes based on ticket inputs. For instance, if specific values are present in the application form, the system can route the ticket through approve workflow A; otherwise, it redirects to approve workflow B. You can check some screenshot here: screenshot Development backend Visit on your browser. The default listening port of backend is 8123 PS: The user interface in backend web pages will be replaced by new standalone frontend in next major release, please see Standalone frontend if you want to modi","default_branch":null,"files":null,"tree":[],"storefront":"/r/douban","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/douban/helpdesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}