{"repo":"dkships/pm-copilot","free":true,"listed":false,"github":"https://github.com/dkships/pm-copilot","clone":"git clone https://github.com/dkships/pm-copilot.git","description":"MCP server that triangulates customer support tickets and feature requests to help PMs decide what to build next","language":"TypeScript","stars":28,"topics":["ai-tools","claude","customer-feedback","helpscout","mcp","mcp-server","product-management","typescript","productlift"],"license":"MIT","category":"mcp-servers","readme_excerpt":"PM Copilot An MCP server that triangulates customer support tickets, feature requests, and AI support agent conversations to help PMs decide what to build next. --- Real results: Analyzed 3,353 signals in one 30-day window — 1,678 support tickets, 276 feature requests, and 1,399 AI support agent conversations across 4 products. Top priority: Booking & Scheduling — 285 tickets + 74 feature requests + 347 chats pointing at the same problem, with the AI agent answering with low confidence in 48% of those chats. The 1,399 chats are the point. None of them were visible to the analysis before v1.4.0, and they are 83% the volume of the ticket channel. Read the full story: I built an MCP server that changed how I prioritize products — why I built this, how convergent signals work in practice, and what I learned building with Claude Code. --- What Makes This Different - Signal triangulation. Matches support tickets against feature requests to find convergent themes, then scores them with a weighted formula that gives convergent signals a 2x priority boost. - The deflection blind spot. An AI support agent answers questions that never become tickets, so ticket-based prioritization undercounts every theme the bot handles — and the gap widens as the bot improves. Chatbase conversations are pulled in as a third signal class, with a per-theme self serve failure rate showing where self-serve is failing. - Composability. Works alongside other MCP servers. Pass churn data from Metabase or traf","default_branch":null,"files":null,"tree":[],"storefront":"/r/dkships","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/dkships/pm-copilot/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}