{"repo":"bostrot/telegram-support-bot","free":true,"listed":false,"github":"https://github.com/bostrot/telegram-support-bot","clone":"git clone https://github.com/bostrot/telegram-support-bot.git","description":"A Telegram ticketing/supporting system.","language":"TypeScript","stars":609,"topics":["telegram-bot","bot","support-bot","telegraf-framework","ticket","telegram-support-bot","telegram","staff-groups","ticketing","ticketing-system"],"license":"GPL-3.0","category":"chat-messaging","readme_excerpt":"Welcome to Telegram Support Bot 👋 now also with Signal Support TSB is a support bot for Telegram and Signal. It lets users create tickets which will be sent to a staff group and can be answered by a reply. Now also supports LLMs (e.g. OpenAI) to automatically assist users. 🚀 Hosted solution : Get it here at botspace! ✨ Features When a user sends a message to the support chat it will create a ticket which will be forwarded to the staff group. Any admin in the staff group may answer that ticket by just replying to it. Salutation is added automatically. Photos will be forwarded too. - [x] File forwarding from and to user - [x] Database for handling open and closed tickets - [x] Restrict users - [x] Simple anti spam system - [x] Send tickets to different staff groups - [x] Private reply to user - [x] Anonymize users - [x] Auto reply based on keywords [beta] - [x] Web chat [beta] - [x] Staff groups can now be on Telegram or Signal - [x] LLM support (OpenAI, OpenAI-compatible APIs) – generate automatic responses using large language models 🤖 OpenAi Integration The bot can now optionally connect to an LLM like OpenAI (or any OpenAI-compatible API) to automatically respond to users, especially for common questions or when no staff is available. You can enable this by configuring the following in your config.yaml : Use cases: FAQ generation, fallback replies when no staff replies, 24/7 automated assistant, hybrid staff-AI workflows. 📜 Commands Currently the support chat offers the","default_branch":null,"files":null,"tree":[],"storefront":"/r/bostrot","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/bostrot/telegram-support-bot/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}