{"repo":"aws-samples/amazon-transcribe-live-call-analytics","free":true,"listed":false,"github":"https://github.com/aws-samples/amazon-transcribe-live-call-analytics","clone":"git clone https://github.com/aws-samples/amazon-transcribe-live-call-analytics.git","description":"Amazon Transcribe Live Call Analytics (LCA) Sample Solution","language":"JavaScript","stars":132,"topics":["aws","aws-transcribe","machine-learning","ai","call-center","call-center-analytics"],"license":null,"category":"machine-learning","readme_excerpt":"Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution Companion AWS blog post: Live call analytics and agent assist for your contact center with Amazon language AI services Overview See CHANGELOG for latest features and fixes. Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. When calls go well, callers retain a positive image of your brand, and are likely to return and recommend you to others. And the converse, of course, is also true. Naturally, you want to do what you can to ensure that your callers have a good experience. There are two aspects to this: - Help supervisors assess the quality of your caller’s experiences in real time – For example, your supervisors need to know if initially unhappy callers become happier as the call progresses. And if not, why? What actions can be taken, before the call ends, to assist the agent to improve the customer experience for calls that aren’t going well? - Help agents optimize the quality of your caller’s experiences – For example, can you deploy live call transcription, call summarization, or AI powered Agent Assistance? This removes the need for your agents to take notes, and provides them with contextually relevant information and guidance during calls, freeing them to focus more attention on providing positive customer interactions. Amazon machine learning services like Amazon Transcr","default_branch":null,"files":null,"tree":[],"storefront":"/r/aws-samples","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/aws-samples/amazon-transcribe-live-call-analytics/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}