{"repo":"aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA","free":true,"listed":false,"github":"https://github.com/aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA","clone":"git clone https://github.com/aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA.git","description":"AI-Powered JIRA Automation Smart ticket classification, predictive SLA breach alerts, and intelligent agent routing all powered by machine learning. Boost your support efficiency with ready-to-use automation tools and dashboards.","language":"Python","stars":30,"topics":["ai-support-ticket-automation","ai-support-tools","api","devops","flask","jira","jira-automation","machine-learning","nocode","python"],"license":"MIT","category":"workflow-automation","readme_excerpt":"🧠 AI-Powered Ticket Routing & SLA Breach Prediction in JIRA --- 🔍 Project Overview Managing technical support efficiently in JIRA can be challenging with manual triage and SLA tracking. This project introduces an AI-powered automation layer that: - Auto-routes tickets based on predicted category and severity - Predicts SLA breaches before they occur - Prioritizes high-risk tickets using rule-based and ML logic - Helps teams stay ahead with proactive support operations 🎯 Goal : Reduce support delays, improve ticket handling efficiency, and increase SLA adherence through intelligent automation. --- 🛠️ Features - ✅ AI-driven ticket classification based on description & metadata - ⏰ Real-time SLA breach prediction based on response patterns - 📈 Dashboard-ready data export for team insights - ⚙️ Modular Python scripts for plug-and-play usage with JIRA REST API - 📥 Works seamlessly with Jira Service Desk projects --- 📚 Published Research 📄 Title : Optimizing Jira-Based Support Operations With AI 🗞️ Journal : IJARIIT – International Journal of Advance Research, Ideas and Innovations in Technology 🔗 Read Full Paper --- ✍️ Blog & Article Coverage 📘 Dev.to Post 📝 AI-Powered Ticket Routing & SLA Prediction in JIRA – My Real-World Automation Journey 📘 Medium Article 📝 AI-Powered JIRA Ticket Routing & SLA Breach Prediction with Python --- 📁 Project Structure --- 📁 Folder Structure --- 🚀 Getting Started 1. Clone the repo 2. Create virtual environment 3. Install dependencie","default_branch":null,"files":null,"tree":[],"storefront":"/r/aroojjaved93","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/aroojjaved93/AI-Powered-Ticket-Routing-SLA-Breach-Prediction-in-JIRA/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}