{"repo":"abhinavxd/libredesk","free":true,"listed":false,"github":"https://github.com/abhinavxd/libredesk","clone":"git clone https://github.com/abhinavxd/libredesk.git","description":"Open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.","language":"Go","stars":2707,"topics":["customer-support","helpdesk","ticketing-system","customer-support-automation","support","golang","vue","customer-service","customer-success","conversation"],"license":"AGPL-3.0","category":"self-hosted-apps","readme_excerpt":"Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary. Visit libredesk.io for more info. Check out the live demo . Features - Omnichannel inbox Live chat and email in one inbox. Every conversation lands in the same place, whichever channel it came from. - Live chat widget Embed a real-time chat widget on your website. Replies go out from the same inbox your team already works in. - AI assistant Answer live chat conversations automatically with an AI assistant grounded in your knowledge base. Hands off to a human when it can't help. - Agent copilot Draft replies, summarize conversations, and look up answers from the knowledge base without leaving the inbox. - Automations Rules that run on conversation events. Tag, assign, and route conversations based on conditions you define. - Granular permissions Role-based access control. Create custom roles with per-action permissions for teams and individual agents. - CSAT & analytics Send CSAT surveys automatically after a conversation closes. Track response times, resolution rates, and agent activity. - Custom attributes Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase. - Macros Save replies you send often. One macro can send the message, set tags, and assign the conversation to a team. - Organization Tags, custom statuses, and snoozing to keep the inbox in order. Search covers every conversation. - Auto a","default_branch":null,"files":null,"tree":[],"storefront":"/r/abhinavxd","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/abhinavxd/libredesk/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}