{"repo":"TimKong21/telecom-customer-operations-decision-hub","free":true,"listed":false,"github":"https://github.com/TimKong21/telecom-customer-operations-decision-hub","clone":"git clone https://github.com/TimKong21/telecom-customer-operations-decision-hub.git","description":"Source-driven decision hub inspired by the PwC Switzerland / Forage Power BI virtual case experience, deployed on GitHub Pages.","language":"HTML","stars":16,"topics":["data-visualization","business-intelligence","call-center-analytics","customer-retention","diversity-and-inclusion","data-analytics","customer-churn","decision-support","github-pages","power-bi"],"license":"MIT","category":"analytics","readme_excerpt":"Telecom Customer Operations Decision Hub A source-driven portfolio product for operational decision support. About This portfolio product is inspired by the PwC Switzerland Power BI in Data Analytics virtual case experience on Forage. It extends the three case themes into a browser-based decision hub that communicates findings, evidence, and practical next steps for stakeholders. It is not commissioned, endorsed by, or affiliated with PwC. Live product Visit the Telecom Customer Operations Decision Hub. Decision areas Area Product focus Source material --- --- --- Service operations Call demand, resolution outcomes, and agent performance Task 1: Call Centre Trends Customer retention Churn risk signals, customer segments, and intervention priorities Task 2: Customer Retention Diversity & inclusion Representation, promotions, performance, and turnover context Task 3: Diversity & Inclusion How the hub is built The hub is a static, source-driven reporting product. scripts/analyze case data.py reads the supplied source workbooks and produces site/data/case-metrics.json . The site then renders those metrics as native browser charts, tables, and recommended decision actions. The live hub is deliberately different from the original Power BI reference files: - The web product is publicly viewable, responsive, and designed for concise stakeholder reporting. - The .pbix files remain in the task folders as historical reference materials that can be opened in Power BI Desktop. - Original ","default_branch":null,"files":null,"tree":[],"storefront":"/r/TimKong21","claimed":false,"request_supported":{"post":"https://gitbuyer.com/r/TimKong21/telecom-customer-operations-decision-hub/request-supported","requests":0},"note":"indexed from public GitHub; nothing is for sale on this page. Clone it from GitHub. Paid listings live at /search."}